A woman from Delhi claimed that a Rapido driver showed up in a car that did not match the details provided on the app and insisted she get in near the Noida Sector 16 Metro station. Moni Shandilya declined the ride, called out for assistance, and ended the booking. Rapido labeled the driver's behavior as unacceptable, confirmed that they have taken action against his account, and pledged to improve safety oversight for their users.

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