The Himachal Pradesh consumer commission has directed RedBus and a bus service provider to compensate a customer with ₹10,000. The ruling came after the passenger's Palampur-to-Delhi ticket was cancelled just 17 minutes prior to the scheduled 2023 departure. Although the traveler had paid ₹600 for the seat, they were informed that no bus was actually set to depart at 10:15 pm. The commission stated that RedBus did not perform the necessary due diligence.

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