OpenAI employees use 'friction' email to share workplace concerns with leadership
According to a Fortune report, OpenAI maintains an internal email alias called "friction" that allows employees to send feedback about technical problems, bureaucratic obstacles, and general workplace issues straight to senior executives, such as CEO Sam Altman and President Greg Brockman. The leadership team evaluates these messages to determine which matters require intervention. While this communication channel was already in place, it became more prominent following Fidji Simo's arrival at the company in 2025.
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