How to handle incorrect bank charges or unresolved unauthorised debits
If you experience an incorrect bank charge or an unauthorised debit, you should first submit a formal complaint to your bank. If the matter is not resolved or the bank fails to reply within 30 days, you can escalate it to the RBI. This can be done through its complaint management system, which falls under the Integrated Ombudsman Scheme. You must file this complaint with the RBI within 90 days of receiving the bank's response.
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