Government could penalize businesses over poor AI customer support
According to a Mint report, the government is examining how companies utilize AI for customer service after receiving reports about persistent issues and the struggle to connect with human agents. Authorities are worried that these automated tools might be causing more consumer frustration than they resolve. Consequently, the government intends to impose fines on firms that do not improve their grievance redressal mechanisms by a specified timeframe.
by shortkt.com✓