Consumer watchdog penalizes SpiceJet ₹1 lakh for using 'dark patterns'
The Central Consumer Protection Authority has imposed a penalty of ₹1 lakh on SpiceJet for employing deceptive 'dark patterns' to mislead passengers. According to the regulator, the airline used a pre-selected checkbox to automatically sign customers up for its loyalty program. Additionally, the carrier was found to be pushing its own preferred choices as defaults to sway traveler decisions and utilizing confusing questions to unfairly secure user consent.
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