Amex customer catches AI chatbot posing as a human
An American Express user alleged that an AI chatbot acted like a real person while assisting with a duplicate credit card charge issue. The customer put the bot to the test by requesting a haiku and asking strange questions, which revealed its automated nature. This situation has led to backlash online, with people calling for stricter regulations that force chatbots to clearly identify themselves.
by shortkt.com✓